Privacy Policy

1. Introduction & Scope of Policy

Build Venues Inc. ("Build Venues", "we", "us", or "our") respects your privacy and is dedicated to protecting the personal and business data of our clients, contractors, and platform visitors. This Privacy Policy governs all data collected via the Build Venues website, REST APIs, and associated web applications.

2. Information We Collect from Homeowners & Clients

When a property owner posts a project or registers an account, we collect personal identity data including full name, email address, phone number, project site addresses, construction budget parameters, project scope descriptions, blueprints, and uploaded site media photos.

3. Information We Collect from Contractors & Sub-Contractors

To maintain marketplace safety and issue Verified Contractor Badges, we collect business trade licenses, government-issued IDs, tax registration numbers, proof of general liability insurance, past project portfolio photos, and trade specialization categories.

4. Sealed Bidding & Proposal Confidentiality

Under Sealed Bidding Mode, competitor contractor bid amounts, proposal notes, and cost breakdowns remain strictly encrypted and hidden from other contractors until the designated bidding countdown timer expires. Clients retain exclusive private access to evaluate incoming bids.

5. Escrow Payment & Financial Data Protection

Financial transactions and milestone escrow deposits are processed through PCI-DSS Level 1 certified payment gateways (Stripe). Build Venues does not directly store credit card numbers on local servers. Bank account numbers provided for contractor wallet withdrawals are encrypted using bank-grade security protocols.

6. Cookies, Analytics & Tracking Technologies

We utilize essential browser cookies, session tokens, and performance analytics to maintain secure authenticated logins, store language preferences, analyze visitor traffic patterns, and optimize load speeds across desktop and mobile devices.

7. In-App Communications & Chat Logs

Direct messages, uploaded chat files, and project scope clarifications exchanged between Clients and Contractors are archived securely to assist in dispute resolution, audit verification, and quality compliance monitoring.

8. Third-Party Data Disclosures & No-Sale Guarantee

We do NOT sell, rent, or trade personal information to third-party data brokers or marketing firms. Data is shared strictly with essential service providers (e.g. transactional email gateways, maps API providers, and payment processors) solely to deliver platform functionality.

9. Data Retention & Account Deactivation

We retain user account records and transaction history for as long as your account remains active or as required to fulfill legal, tax, and regulatory requirements. Users may request account deactivation or data anonymization at any time via user settings.

10. Children’s Privacy

Build Venues is a commercial construction bidding marketplace intended exclusively for legal adults (18 years or older). We do not knowingly collect or solicit personal data from minors under the age of 18.

11. International Data Transfers

Information collected on Build Venues may be stored and processed on secure cloud servers operating in global data centers adhering to international data transfer safeguards, GDPR standards, and regional privacy frameworks.

12. User Privacy Rights & Contact Information

You retain full legal rights to access, review, amend, or request export of your personal data stored on Build Venues. For data privacy inquiries, contact our Data Protection Officer at privacy@buildvenues.com.